Frequently Asked Questions

Batteries store and provide electrical energy. When batteries charge, they convert electrical energy to chemical potential energy. When they discharge, this chemical energy is converted back to electrical energy. Batteries are rated by how much energy they can store, as well as how much power they can discharge (energy per time).

A photovoltaic (PV) system converts energy from the sun into electricity, which is then consumed by the home. On a sunny day, the PV system may produce more electricity than your house needs. If there is no battery available, excess electricity from the PV system is fed back to the grid – which you might then have to buy back when it’s dark and the PV system is no longer generating electricity. A battery allows the excess electricity to be stored, so you can use it in the evening or during bad weather.

Even when the grid goes out, our battery and PV system are able to supply energy to keep critical appliances powered. This is provided for an optional extra cost.

 

The PV panels are approximately 1.65m x 1m in size, so for a 5.2kW installation you would need a minimum of 34m2 of roof space. This will depend on the design of your roof. We will place your panels in areas with optimal orientation and minimal shading.

 

Will I be able to generate all of my own energy?

You will probably be able to generate a large percentage of the electricity you consume, but not all of it. This will depend on your usage and the size and performance of your system.

 

Are batteries safe?

Yes, if installed and operated correctly. Our licensed and accredited electrician will install your battery system and solar panels. As part of installation, they will show you how to operate the system properly and run you through the emergency procedures.

 

Will my system be covered by warranties?

Yes. We provide a 5-year whole-of-system warranty, including workmanship and products. Each product also has its own manufacturer warranty.

 

Are there any additional charges?

There may be some additional charges, but your system will still save you money in the long run.

For example, you will probably need to reprogram or replace your meter to work correctly with your new system.

  • Single phase meter replacement $563.12
  • Three phase meter replacement $824.60
  • Meter reprogram only $149.22

If you have a multi-storey house or a steep roof, there may be additional charges to pay.

Inverters have an optional back-up feature, but the suitability of this feature varies from house to house and there may be an additional cost for this.

We will explain any additional charge to you and outline it clearly in your quote.